Payment Plan - £25

RETURN & REFUND POLICY

If the item is not to your satisfaction please contact me directly within 14 days .. and I am sure we can come to a mutually beneficial resolution .. if however you feel that this is not possible .. a full refund will be sent .. as soon as the item is returned and inspected within 14 days for any faults or defects .. a refund will be issued dependent upon the inspection .. the item needs to be sent special delivery tracked to my door .. otherwise no refund will be possible if the item is lost in the post ..

No refunds for intimate items such as knickers and bras and harnesses .. 

No refunds for custom items .. 

No refunds on sale items .. 

SHIPPING INFO

Special Delivery ..

Postage is sent by special delivery tracked to your door .. this service is on all dresses and some smaller items depending on the cost .. 
International Orders ..

Please message me your location and I will research the best safest route for postage ..

Making A Purchase ..

Prices quoted on the product page are exclusive of postage and packing, this will be added as per your location .. Normally this will be £10.00 in the UK as its sent by Special Delivery .. There is an 3-4 week lead-in time .. As I am currently extremely busy with existing orders .. There may come a time when I have close my order book temporarily .. To give me time to catch up with those orders .. But I will give plenty of notice if this is going to happen etc ..

Payment Plans ..

I have lots of payment options .. Paypal .. BACs transfer .. DD .. Or standing order paymets are exceptable .. Please email me for further details ..

Payment Options ..

Once 50% of the total has been received .. The garment will be started and created for you .. Once 100% of the total purchase has been received .. The garment will be sent by special delivery in the UK .. Guaranteed next day delivery before 1pm .. Or other equivalent international postage ..

 

Expedited Orders ..

 

It is under my discretion whether or not I take on urgent or rushed orders .. this is dependent on whether I have the time and capacity to fulfill that order ..
 

Custom Orders .. 

Commissions are always welcome .. so if my store does not have what you are looking for and you have an idea for me to create .. please message me and I will provide you with my commission questionnaire .. to help you decide on what exactly you are looking for ..

Phoenixx Designs Sizing Information ..

UK Dress Sizes

Size bust waist hip 

14 - 38" 30" 40"
16 - 40" 32" 42 "
18 - 43" 35" 45"
20 - 45" 38" 48" 
22 - 48" 41" 51" 
24 - 50" 43" 53" 
26 - 53" 46" 56" 
28 - 56" 48" 58"

A Full Colour Illustration ..

A series of questions will be asked as to your tastes and what aspects of the dress you require .. A full colour illustration will then be drawn up and emailed off to you .. Please do not put this illustration online until after the dress has been created .. I would hate for your dress to be ripped off and copied by unscrupulous designers .. before it has even reached you .. And you have worn it to an event etc ..